SUPPORT TERMS
We offer several support options including telephone support if your matter is urgent. To obtain technical support, you need to be a registered user of one of our products and be either under initial product warranty or have a current Support Agreement
1. Telephone: 210-403-2274 Email: support@akoretax.com
2. Phone Support Hours: 8:00am - 6:00pm CST (Monday - Friday)
3. Unlimited Access 24x7 to our private support website - (www.akoretax.com/support)
- Electronic Product Documentation
- Download major, minor, maintenance releases and enhancements, that ISS provides generally under support for no additional fee
- Case Logging via Telephone Support
- Version and Release Support – ISS supports the current version and the immediately prior version of each software, including any interim releases
4. Bug Fixes
CLIENT SUPPORT LOGIN
Note: If you have not received a new password please contact us at the below email address or telephone number. Your old user-id's and passwords will no longer work as we have updated our secure client portal and delivery systems.
Enter your customer id and password below to access software downloads and updates. Contact our Helpdesk at support@akoretax.com or call 210-403-2274 if you have not yet received your customer id.